Terms and Conditions


  • We aim to process orders every working business day and orders are collected no earlier than 2pm each day by Fastway and CourierPost
  • Items bigger than an A4 bag will be sent with Fastway and will require a signature and a physical address. Items that fit into an A4 or smaller courier bag, will be sent with CourierPost and does not require a signature. CourierPost can deliver to a Po box or a physical address.
  • Fastway takes 1-3 working days for delivery and for rural addresses, allow 2-5 days
  • CourierPost is generally overnight, but is some cases 2 working days
  • Shipping costs vary depending on size and number of stores items are coming from. Small items are charged $3-5 shipping and larger items between $7-15. Items coming from more than one of our stores, shipping is charged per store, at prices mentioned above.


  • We accept returns provided they are within 28 days of original purchase
  • Returned goods can either be refunded less our shipping costs or a credit applied towards another product, less our shipping costs.
  • To qualify for a refund or credit, goods must be unused and like new condition.
  • If goods are being returned as faulty, then we will replace goods that satisfy the Consumers Guarantee Act. Please see also our terms under ‘Warranty Policy’
  • Please return all good to BWMsnow, PO Box 3134, Ohope, 3121


  • We have the right to cancel orders.
  • All orders must be paid for in full before we process and ship.
  • We accept credit card payments through a third party payment processor (DPS). We do not save or have access to credit card information.
  • We accept Visa and Mastercard.
  • We also accept and prefer direct Bank deposits. Our bank details are BWMsnow Limited, Kiwibank  38-9012-0259758-00 and please include an order number for the reference.
  • We cannot take payment over the telephone. Manual orders can be made over the telephone, but payment for manual orders must be made by Direct bank deposit.
  • We are a NZ trading company and all prices are in NZD and include 15% GST.


  • We will not save or have access to your credit card details.
  • We will not sell or exchange your contact information with any other company or organisation.
  • We will only make contact in relation to your order or send you a newsletter if you have signed up for them.


  • We will meet our obligations under the Consumers Guarantee Act.
  • Our warranty does not cover ‘rider error’, wear and tear or incorrectly fitted products. ( please refer to our FAQ page )
  • We need to see the product ourselves to consider any warranty. Please return all warranty claims to BWMsnow, PO Box 3134, Ohope, 3121.

Contact Us

If you have any questions about these Terms, please contact us.